Systems · Processes · Automation
A company that runs without you in every process.
OneTenM is a boutique operational partner for growing companies. We build the Company OS — the processes, documentation and automation that turn a business held together by a few people into one that holds together on its own.
What breaks
Growth does not fail on capability. It fails on operations.
The crews are competent, the clients keep calling, the order book is full. What stops working is everything around the work: who does what, on what information, and what has to be true before the job starts.
Decisions queue behind one person. Holiday, rotation or a bad week turns into delivery risk.
Crews and subcontractors mobilise without documents, tooling or access confirmed — and the cost lands on the schedule.
Every job runs slightly differently. Onboarding a new coordinator takes months and quality depends on who picked up the phone.
Progress, hours and costs are retyped every week, arrive late, and rarely agree with each other.
What we build
The Company OS
Not a strategy document. The operating layer a company runs on day to day — designed around how your work actually moves, then installed, tested on live jobs and handed over.
How a job moves from enquiry to invoice, with owners and decision points named at each step.
What must be true — documents, certificates, access, tooling — before anyone mobilises.
One place for procedures, RAMS, permits and templates, in versions the team trusts.
ClickUp configured as the single place work lives: jobs, tasks, statuses, handovers.
Progress, hours, cost and HSE assembled automatically instead of retyped every Friday.
Intake, quoting, follow-up and field forms wired together, with exceptions flagged rather than discovered.
What we do
Four areas. One operational backbone.
We work in operations, project delivery and automation — not branding and not sales. Every engagement lands in one or more of these, and each one ends in something your team uses on live work.
SystemsWhere most start
How the business actually works: roles, responsibilities, decision flows and the gates a job has to pass before it moves.
- Operating model and role clarity
- Readiness gates and handover points
- Planning and resource allocation
Processes
Written down so the work does not depend on who picked up the phone: SOPs, playbooks, onboarding kits, document control.
- Process map and SOP library
- Document control, permits and method statements
- Onboarding kit for new coordinators and crews
Automation
The parts of the business that should run without anyone: reporting, intake, follow-up and the admin that eats billable hours.
- ClickUp, Make and integrations across the existing stack
- Automated reporting and field forms
- AI assistants for intake, quoting and follow-up
Project delivery
When the system has to be proven on a real project, we run it with you — campaign coordination, contractors, schedule and reporting.
- Campaign and project coordination
- Contractor readiness and interface management
- Progress, cost and HSE reporting
How an engagement runs
Map → Gap → Translate → Implement
Deliberately boring, and the same every time. You see the evidence before you commit to the build, and you keep everything produced along the way.
Inside the real process — site, office and the systems between them. What is documented, what people actually do, where the work stops.
Findings ranked by cost and risk, with the rework, delays and disputes each one is responsible for. No generic maturity scores.
Fixes written as procedures, checklists and templates people will actually open — in the language the teams work in.
Run through one full campaign or quarter with your team, corrected against what really happens, then handed over.
What you walk away with
Artifacts, not advice
Documentation
- Process map, end to end
- SOPs for the recurring work
- Readiness and mobilisation checklists
- Permit-to-work and RAMS templates
Working system
- ClickUp workspace configured to the process
- Job, task and handover templates
- Roles, owners and escalation paths
- Reporting that builds itself
Handover
- Team trained on the live system
- Admin ownership transferred to you
- Maintenance guide for the next 12 months
- Optional quarterly review
Who we work with
Companies where the work happens in the field
Service and operational companies of roughly 10–100 people, where delivery happens in the field or on projects. Deepest experience sits in wind O&M and technical service — blade campaigns, major component exchange, industrial maintenance — but the operating problems travel well beyond it.
ISPs, blade and component specialists, technician companies scaling past the point one coordinator can hold.
Lifts, HVAC, scaffolding, insulation and maintenance contractors running crews across sites and clients.
Companies entering Baltic offshore work that have to pass prequalification and survive the first campaign.
Logistics, installation and professional services firms where every job is a small project with its own scope, crew and deadline.
Who is behind OneTenM
Built from inside the operation
OneTenM is run by Arkadiusz Piechowski: 14+ years in wind and industrial delivery, from blade operations at LM Wind Power and OEM service at Nordex to client-side O&M at Eneco Offshore. The approach comes from that work.
LM Wind Power, Nordex and Eneco Offshore: blade operations, OEM service coordination and client-side O&M on a 60-turbine offshore farm.
TK Elevator / thyssenkrupp: procedures and contractor oversight across a 500+ unit portfolio, zero lost-time injuries for five years.
Weekly operational reporting automated with Power Automate: about 30% less manual effort and better data accuracy.
PRINCE2® v7, AgilePM® v3, VOL-VCA. Working in Polish, English and Dutch.
Engagement models
Three depths — Mini, Midi, Maxi
You pick the depth that fits the stage the company is at. Scope and price are fixed before anything starts.
Diagnostic sprint
2 weeks · fixed scope
One process mapped end to end, a ranked gap list and a fix plan you can run with or without us.
Company OS build
One quarter
Processes, document control, workspace and automated reporting built, tested through live work and handed over.
Operating partner
Retainer · days per month
We stay in the operation — projects, contractors, reporting and the next automation — while your team grows into it.
Why OneTenM
Boutique by design
We work with a small number of companies at a time, and the person who maps your process is the person who builds it. No delivery team you never meet.
How is this different from a management consultancy?
A consultancy leaves a recommendation. We leave a working system: procedures, templates, a configured workspace and a trained team. If it does not survive a live campaign, it is not finished.
Do we have to change our tools?
Usually not. We build on what you already pay for and replace only what actively blocks the work. Where no backbone exists, we set up ClickUp because it covers delivery, documentation and reporting in one place.
What do you need from us?
Access to the real process for two weeks, one internal owner with authority to decide, and permission to talk to the people who do the work.
How do you price?
Fixed scope and fixed price for the diagnostic and the build; day rate for ongoing support. You approve scope before anything starts.
Do you work under NDA?
Yes. Client names and documents are never used as reference material without written approval.
Contact
Tell us what keeps slipping
If OneTenM is not the right fit, you will hear it in the first call rather than after an invoice.
- hello@onetenm.com
- linkedin.com/company/onetenm
- Gdynia, Poland — Baltic and EU